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Shipping information

Delivery - Domestic

Delivery Charges:

Orders sent via Express delivery:

  • Small parcels (up to 500g) sent to NSW are $13.50
  • Small parcels (up to 500g) sent to other states are $13.50
  • Large parcels (over 500g) sent to NSW are $16.50
  • Large parcels (over 500) sent to other states are $16.50

Orders sent via Standard delivery:

  • Small parcels (up to 500g) sent to NSW are $8.50
  • Small parcels (up to 500g) sent to other states are $8.50
  • Large parcels (over 500g) sent to NSW are $13.50  
  • Large parcels (over 500g) sent to other states are $13.50

Please note orders over $100.00 are shipped via Standard Post or Sendle within Australia for free!  If you want a quicker delivery, you may select Express at the checkout and the Express delivery charges will be applied.

You will be able to tell if your order will be a small or large parcel after you add an item to your suitcase. We have designed a handy weight "thermometer monitor" so you can quickly see where your order weight is.

Delivery Time

Express Delivery: Orders must be placed before 2pm EST for delivery next business day. Brisbane, Sydney, and Melbourne are all next day delivery (when orders are placed before 2pm). For Adelaide, Hobart, Darwin and Perth, allow another day or two. This is via Australia Post Express Post.

Outside capital cities and major regional centres delivery may take extra 2-5  working days. Very remote locations will take longer. Please refer to the Australia Post Express delivery timetable for your exact postcode delivery time.

Standard delivery: Orders placed before 2pm EST will take 2-6 working days for capital cities and outside capital cities and major regional centres may take an extra 2 - 7 working days. Very remote locations will take longer. Please refer to the Australia Post standard eparcel  delivery timetable for your exact postcode delivery time.

You will receive an email from Ciao Bella Travel notifying you when your order has been processed. Included in this email will be your consignment number so that you can track your parcel via www.eparcel.com.au or www.fastway.com.au/courier-services/track-your-parcel anytime you want. Alternatively your parcel will be shipped with Sendle, in this case Sendle will send you an email for tracking purposes.

Please note that if you are unable to sign for your parcel and are happy to leave instructions for where you would like your parcel left at your nominated address, please select the appropriate instructions when completing your delivery details. Please ensure this is a secure place as unfortunately we are unable to replace your goods if they are damaged or stolen as you have instructed that no signature be obtained. Otherwise if you are not present at the time of delivery, you will receive a calling card and be required to collect your parcel from your local post office.


Delivery - International

Ciao Bella Travel currently delivers internationally to:

New Zealand United Kingdom Belgium
Canada Switzerland France
Holland Spain Italy
Sweden Dubai Hong Kong
Singapore Japan Ireland
Iceland Germany  Denmark
Malaysia United States of America  Norway

If your country does not appear on this list but you would like to place an order, please contact us as we would love to hear from you!

As shipping fees vary from country to country, your shipping fee will be automatically charged and listed on the checkout page.

Please note the estimated shipping time is 3 -10 business days from the time your order has been processed at Ciao Bella Travel. You will receive an email notifying you when your order has been processed. Unfortunately you will be unable to track your order as this service was ridiculously expensive.

Important customs notice
If you are making a purchase at Ciao Bella Travel from outside Australia please note that customs fees or import duties may apply to your order. We recommend that you contact your national customs/imports body in order to determine what customs and/or duty charges may apply to your order. Please be aware that these charges are the customer's responsibility and we at Ciao Bella Travel have no control over what charges may apply.


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